Refund Policy

At FlameHoster, we prioritize customer satisfaction. Below are the details of our refund policy:

1. Eligibility for Refund:

   • You may request a refund within 7 days from the date of purchase.
   • Refunds will be issued at 80% of the original amount paid.

2. Exclusions:

   • Refunds are not applicable for:
     • Special promotional offers or discounts.
     • Domain name registrations, as these are processed immediately.
   • If a domain registration is not completed, a refund will be issued within 72 hours.

3. Non-refundable Services:

   • No refunds will be provided for:
     • Server rentals (VPS, dedicated servers).
     • Any digital products or services, including software and support services.

4. Requesting a Refund:

   • To initiate a refund, please contact our customer support team at [email protected] .
   • Include your order number, date of purchase, and the reason for your refund request.

5. Refund Processing:

   • Refund requests will be reviewed within 3-5 business days.
   • If approved, refunds will be processed within 5-10 business days to your original payment method.

6. Policy Changes:

   • FlameHoster reserves the right to modify this refund policy at any time. Any changes will be communicated through our website.

7. Acknowledgment:

   • By placing an order with FlameHoster, you acknowledge that you have read and agreed to this refund policy.

For any questions or clarifications, please reach out to our support team